Changed your mind? We make it simple.

Your right to cancel

When you buy online in the UK, you have the legal right to change your mind. You may cancel your order at any point in the 14 days after your furniture is delivered — no reason needed. Once you've told us you'd like to cancel, you then have a further 14 days to send the piece back to us.

To cancel, simply email us at info@formmay.com with your order number. We'll confirm your cancellation the same working day and arrange everything from there.

How large returns are handled

Coffee tables are heavy, and we'd never ask you to carry one to a depot. Every return is collected by a professional two-person team directly from the room of your choice — there is nothing for you to repack, lift or post. Please simply keep the original packaging if you can, as it makes the journey back safer for the piece.

Return costs

If your piece arrives damaged or develops a fault, we cover every cost of putting it right — collection included. For change-of-mind returns, we arrange your collection and confirm any charge that applies before the collection is booked, so there are never surprises.

Condition

Please return pieces in resalable condition, in their original packaging where possible. We ask that you inspect your table on arrival and let us know about any damage within 30 days so we can put it right immediately.

Refunds

Refunds are issued to your original payment method within 14 days of the piece arriving back with us, including the standard delivery cost you paid. If you chose an upgraded or express delivery option, only the standard delivery portion is refunded.

Personalised & made-to-order pieces

Pieces that are personalised or genuinely made to your specifications can't be returned once production has begun, so they fall outside the 14-day cancellation right. We'll always make this clear on the product page and in your order confirmation before you commit. This doesn't affect your legal rights if a custom piece arrives damaged or faulty — we'll repair, replace or refund it, and agree the best route with you.

Damaged or faulty items

Your satisfaction matters to us. If anything arrives damaged or develops a fault, contact us and we will repair, replace or refund — we will agree the best route with you. You have 30 days from delivery to reject faulty goods under the Consumer Rights Act 2015, and we honour that right in full.